You must have a Yoto account to join My Yoto Points program. If you have made a purchase recently, create a Yoto account using the same email address to get points from your first order.

Piece of cake! You can collect points by referring friends, making purchases, following us on social media and more. Points will automatically show up on your account. See all actions you can do to collect points here.

Log in to your account and click on My Yoto Points to check your balance.

There is currently no limit to the number of points you can earn, so go wild before we change our minds! Just remember that your points expire 1 year after your most recent order.

Points cannot be transferred; please ensure you use your Yoto account email at checkout.

No, you can only earn Yoto points for orders made on yotoplay.com, eu.yotoplay.com and us.yotoplay.com

Yes! After your first purchase, you’ll have one month to create a Yoto account and claim the points for that purchase. You’ll miss out on those points if you don’t create your account within one month. Please ensure you create a Yoto Account with the email address you used at checkout.

Approved: You earned these points which can be redeemed immediately. 

Pending: No biggie, these points just need to be verified before you can redeem them. This applies to purchases and referrals. For purchases, points will be approved 30 days after your purchase. For referrals, they will be approved within 30 days from your friend’s purchase. We cannot speed up this process, so thanks in advance for your patience while your points are pending.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled) or if a friend you referred has cancelled their order.

It can sometimes take a few minutes for us to process your activity and provide points. When referring friends, it may take up to 30 days for your points to become available. It takes 30 days for purchases. If it’s been longer than that, then please get in touch at hello@yotoplay.com

Log in to your account, click on My Yoto Points then Spend Points to see how many Points you have and your options for redeeming them. If you have enough tokens, you can redeem them directly at checkout or get a free shipping voucher.

Simply click on Show order summary at the top of the checkout page to see the points dropdown. From there you can redeem the points you have available. Don't forget to login before you checkout to see that option!

It happens! It might be because you (or someone you referred) cancelled or returned a purchase. Your points may have expired if it’s been a year since your last purchase.

Once your points have been used, they will not be re-issued. We cannot refund any Yoto points once used, even if the items you purchased with them are returned. 

There is currently a limit of 12,000 points ($100) that you can redeem at once at checkout. The minimum points spend is 480 points ($4).

That's a bummer! If you no longer wish to collect points, please contact us at hello@yotoplay.com and ask to be removed from the program. In doing so, you will lose any points you have earned, and you will not be able to rejoin the program.

Yes, you can convert points for a free shipping voucher.
When spending points you can either opt to use the free shipping voucher or redeem points at checkout.

Unfortunately you cannot redeem your points or refer a friend when a promotion is live on our websites as only one discount can be applied at a time. You will still earn points during those times.

We are investigating ways to make this feasible, in the meantime, please use a different payment provider

Our token-based referral program is no longer available. We've launched a new Refer a Friend program with better rewards.
To refer friends now: Log into your account and go to the Refer a Friend section to get your unique referral link.
Your existing Yoto Tokens:Any tokens you've already earned remain valid and can be used until August 2026.

To refer a friend, simply share your referral link with them via email, text, carrier pigeon, direct messaging– or almost any other way you wish. While we encourage you to spread the word among your network, there are rules to follow regarding where referral links can be shared.

Please note that you can only refer friends who shop on the US store (us.yotoplay.com). US referral links won’t work on our other regional sites. 

• Referrals  should be personal and shared only with people you genuinely know in real life - such as friends and family. They are not intended for any online communities or someone you do not know personally.

We do not allow the sharing of referral links or codes in the following places: 

• Coupon, deals or discount sites
• Public or non-personal social media posts, communities, pages or advertisements
• Third party platforms, forums and marketplaces (including but not limited to Reddit, eBay or similar websites)Any suspected misuse of referral links, including unauthorised methods of distribution, may result in forfeiture of referral benefits and disqualification from Yoto’s loyalty programme.