We ship from our Californian warehouse and shipping times will vary depending on your delivery location. The shipping services available are shown at checkout, including UPS Ground, USPS Priority and Next Day UPS. If your ordered products are in stock we will aim to ship by the next business day.
Please only contact us if you have not received your order after 5 days from dispatch email. Thanks for your understanding.
Due to COVID-19 restrictions, your order may take slightly longer than usual. For information regarding shipping times across the USA, and changes to UPS's Service Guarantee, please speak to your postal carrier.
We ship from the USA to the USA and Canada on this website (us.yotoplay.com). For shipping to any other country, please visit yotoplay.com. There may be some countries where we cannot ship, due to high shipping costs* or regulatory reasons, and this will be indicated at checkout.
*We currently don't ship to: Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Cyprus, China, Faroe Islands, Georgia, Greenland, Guadeloupe, Iceland, Kosovo, Liechtenstein, Malta, Mayotte, Moldova, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, Vatican City, India, United Arab Emirates.
We offer free US delivery for orders over $40. For lower order values, the shipping cost will be indicated at Checkout.
When purchased from yotoplay.com, you may return Yoto Players, Single Yoto Cards, Yoto Card Packs or Yoto supplied accessories within 30 days of purchase, for any reason.
We realise that you may want to buy some or all of these for your friends or family over the Holiday season and it seems to come earlier every year, so, for purchases from the 1st October 2020 to the end of the year we will accept returns requests through to the end of January 2021.
The product must be undamaged, with its original packaging, and with all the original contents. You are responsible for delivery costs and ensuring it reaches us safely. We recommend sending by recorded post.
Where Yoto covers the cost of the return you must make sure that the shipping packaging is sufficient to avoid damage during shipping. In all cases we ask that you make sure you keep a copy of the shipping documents and your tracking number until your refund has been processed.
If you have purchased from Amazon, please follow the instructions as described in your Amazon account.
If you purchased your items from any other retailer, whether online or at a retail outlet, you must return your product to the point of purchase.
Different retailers will have different rules regarding rights of return, so please be sure to check.
All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the Yotoplay website
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.
If you haven’t received a refund yet, please follow these steps:
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items will be refunded up to the value they were sold at.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further details.
Refunds will only be made to the original purchaser of the goods. If the refund is in the form of a discount voucher then that voucher is transferable.
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