Delivery and returns

DELIVERY

Where we ship

We currently ship worldwide but there may be some countries where we cannot, due to high shipping costs or regulatory reasons. This will be indicated at checkout.

For Canadian customers, please visit ca.yotoplay.com.

For European customers (not UK but including Norway and Switzerland), please visit eu.yotoplay.com.

For Australian customers, please visit au.yotoplay.com

For the UK and all other countries, please visit uk.yotoplay.com.

Shipping times

We ship from our Californian warehouse and shipping times will vary depending on your delivery location. The shipping services available are shown at checkout, including UPS Ground, USPS Priority and Next Day UPS.  If your ordered products are in stock we will aim to ship by the next business day.

Please only contact us if you have not received your order after 5 days from dispatch email. Thanks for your understanding. 

Due to COVID-19 restrictions, your order may take slightly longer than usual. For information regarding shipping times across the USA, and changes to UPS's Service Guarantee, please speak to your postal carrier.

Cost of delivery

We offer free US delivery (excluding U.S Outlying Islands)  for orders over $50. For lower order values, the shipping cost will be indicated at Checkout. Canada and U.S Outlying Islands delivery cost is $15. Note that shipping costs are calculated after discount code or tokens have been applied. 

Returns

When purchased from yotoplay.com, you can return Yoto Players, Yoto Minis, Yoto Cards, Yoto Card Packs or Yoto supplied accessories within 60 days of purchase, for any reason.

The product must be undamaged, with its original packaging, and with all the original contents. Return arrangements may vary by region (details below).

Please note that we do not accept returns on any cards received as part of Yoto Club, unless they are found to be faulty and a replacement is needed.

Returns Process:

• Contact us using the form on our support website. 
• We will make the best arrangements depending on your return type, location and general situation.
• If you are returning from an address in the USA or Canada, then Yoto will pay for the return shipping and will confirm arrangements during this process.
• If you are returning from outside the USA or Canada, then you will need to arrange and pay for the shipping. It is your responsibility to also arrange any insurance and packaging you deem appropriate, and you accept the responsibility of risk for any loss or damage during shipping.
• If Yoto is arranging your return, please note that you may need a printer to print the return label that we will email to you.
• Make sure you will include your order number with your returned parcel.
• Send the parcel, packaged to avoid any damage, from your local Post Office or drop-off point.
• Once we have received the product, and if the item is in satisfactory condition, we will refund your original payment within 5 working days.
• If the product is returned damaged, incomplete (card packs need to be returned complete and as sold) or not in the original packaging, this may result either in a reduction to your refund to compensate for the loss in value, or your return being made available for your collection without refund.

If you wish to request a refund rather than have a repair or replacement, and you purchased your Yoto product from Amazon or any other retailer, whether online or at a retail outlet, you must return them to your point of purchase. Different retailers will have different rules, so please be sure to check in advance of doing so.

All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the Yotoplay website.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days. 

Late or missing refunds

If you haven’t received a refund yet, please follow these steps:

1. First, check your bank account again
2. Then, contact your credit card company. It may take some time before your refund is officially posted
3. Next, contact your bank. There is often some processing time before a refund is posted

If you’ve done all of this and you still have not received your refund yet, please contact us. 

Sale items
Sale items will be refunded up to the value they were sold at

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further details.

Gifts 
Refunds will only be made to the original purchaser of the goods. If the refund is in the form of a discount voucher then that voucher is transferable.