Accessibility Statement for yotoplay.com



This accessibility statement applies to our regional Yoto websites, ( uk.yotoplay.com, eu.yotoplay.com, us.yotoplay.com, ca.yotoplay.com, and au.yotoplay.com), hereafter the "Yoto website" or the "websites", and the Yoto mobile application (the "Yoto app"). It does not cover other subdomains such as Yoto Careers ( careers.yotoplay.com), Yoto Space ( yoto.space), or Make Your Own ( my.yotoplay.com).

Accessibility Features

We want as many people as possible to be able to use our websites and the Yoto app. You should be able to:

  • Change colours, contrast levels, and fonts using browser or device settings
  • Zoom in on desktop up to 200% without text spilling off the screen
  • Zoom in on mobile up to 150% without text spilling off the screen
  • Navigate most of the website using a keyboard or speech recognition software
  • Listen to most of the website using a screen reader (JAWS, Narrator, NVDA, VoiceOver)
  • Listen to most of the app using a screen reader (VoiceOver, TalkBack)
  • Zoom in on the app up to 15x
  • Increase text size in phone settings (where supported in the app)
  • Change colours, contrast levels, and fonts in the app using device settings

We also take care to make the website and app text as simple as possible to understand.

Measures to Support Accessibility

Yoto takes the following measures to ensure accessibility:

  • Automatic accessibility scans and manual site navigation testing using screen readers
  • Growing compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

We are evolving our efforts by:

  • Assigning clear accessibility goals and responsibilities
  • Employing formal accessibility quality assurance methods
  • Having internal resources regularly test and monitor the Yoto websites and app

Compatibility with Browsers and Assistive Technology

The Yoto website and Yoto app are designed to be compatible with:

  • Windows users: Narrator or NVDA with Chrome
  • Mac users: VoiceOver with Chrome
  • Mobile application users: VoiceOver for iPhone and TalkBack for Android devices

Yoto websites are not designed to be compatible with:

  • Browsers older than 2 major versions
  • iOS versions older than 2 major versions

Yoto apps are not designed to be compatible with the following:

  • Android versions older than 3 years

Compliance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

The Yoto website is partially conformant with WCAG 2.2 Level AA and standard EN301.549 where it builds on the WCAG. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Non-Accessible Content

Some parts of the website and the Yoto app are not fully accessible, including:

  • Some pages and documents are not written in plain language
  • Some features have poor colour contrast
  • Some heading elements are inconsistent
  • Some images lack descriptions
  • Some images used for information have poor colour contrast
  • Some table data is not accessible via keyboard
  • Some documents are only available in PDF format
  • Some features rely on third-party services
  • Player setup, playlist sharing, and the newsfeed in the app are not fully optimized for screen readers

We are actively working on these areas to improve accessibility for all users.

Support and Feedback

We welcome your feedback on the accessibility of the Yoto website and Yoto app.
If you encounter any issues, please contact us:

📧 Email: hello@yotoplay.com
💬 Support Centre: Visit our Yoto Help Centre

Please do not share sensitive information, such as health or financial details, when contacting us.

Date

This statement was created on 27 February 2025.
It was last reviewed on 27 February 2025.